Website policies
Cancellation and Refund Policy
Last updated: October 4, 2026
This is a general operating policy for independent professional services. If a written proposal or agreement contains different terms, the written agreement takes priority.
1. Before Work Begins
You may cancel before any work begins. If an advance payment has been made and delivery has not started, the payment will be returned through an available payment method, less any non-refundable transfer or processing fees.
2. After Work Has Started
Once work begins, fees for completed hours and delivered work are non-refundable. Any unused balance from an advance payment will be reviewed and returned when applicable after completed work and approved third-party costs have been deducted.
3. Monthly Retainers
You may request cancellation before the next renewal date. Work continues through the paid period unless otherwise agreed. Fees for a period in which services have already been delivered are non-refundable.
4. Revisions
Reasonable revisions related to the approved scope are included. Changes that add work, alter the objective, or require new deliverables may need additional time or a separate proposal before work begins.
5. Third-Party Costs
Advertising budgets, platform charges, app fees, and other third-party costs are separate from management fees unless the proposal states otherwise. They are governed by each provider’s refund policy.
6. Requesting a Cancellation or Refund
Send your request in writing with the project name, payment date, and reason. The request will be reviewed, and any amount due will be explained within five business days.
For questions or requests, contact me via WhatsApp hamza.u.faraj@gmail.com.